At AG Jeans Sales Store, we’re committed to making your contemporary fashion shopping experience seamless from checkout to delivery. Our policies are designed with our global customers in mind, offering flexible shipping options and a straightforward returns process for most items.

Shipping Information

We ship worldwide (excluding some Asian regions and remote areas) via trusted carriers to ensure your fashion pieces arrive safely.

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

  • Standard Shipping ($12.95) – via DHL or FedEx
    • Delivery within 10-15 business days after shipment
  • Free Shipping (orders over $50) – via EMS
    • Delivery within 15-25 business days after shipment

Note: Delivery times are estimates and may vary depending on destination and customs processing. We’re not responsible for delays caused by customs or local postal services.

Returns & Exchanges

We want you to love every piece from our contemporary women’s fashion collection. If you’re not completely satisfied, we offer returns or exchanges within 15 days of receiving your order.

Eligible Items

Most items can be returned or exchanged, including:

  • Dresses
  • Jeans
  • Shirts & Tops
  • Skirts
  • Shorts
  • Our unique “Hinges and Pivots” pieces

Non-Returnable Items

For hygiene reasons, we cannot accept returns or exchanges on:

  • Swimwear (unless defective)
  • Socks
  • Final sale items (clearly marked at purchase)

Return Conditions

To qualify for a return or exchange:

  • Items must be in new, unused condition with all original tags attached
  • Items must be in their original packaging
  • Return request must be made within 15 days of receiving your order

How to Return an Item

Follow these simple steps to process your return or exchange:

1. Contact Our Team

Email our customer service at [email protected] within 15 days of receiving your order with your return request. Use this template:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Women’s Closet Sale Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details of the item(s) I wish to return/exchange:
– Product Name:
– Size:
– Color:
– Reason for return/exchange:

I have reviewed the return policy and confirm the item(s) are in original condition with tags attached.

Best regards,
[Your Full Name]
[Your Contact Information]

2. Wait for Approval

Our team will respond within 1-2 business days with return authorization and instructions.

3. Package Your Item

Securely pack the item in its original packaging with all tags attached.

4. Ship Your Return

Mail the package to our return address (provided in your authorization email) using a trackable shipping method. We recommend insuring your return.

Note: You are responsible for return shipping costs unless the item arrived damaged or defective.

5. Receive Your Refund or Exchange

Once we receive and inspect your return, we’ll process your refund or ship your exchange within 3-5 business days.

Refund Information

  • Refunds are processed within 3-5 business days after we receive and inspect your return
  • Your refund will be credited back to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow 5-10 business days for the refund to appear on your account, depending on your financial institution
  • The original shipping fee is non-refundable unless the return is due to our error

Exchange Information

  • We’ll ship your replacement item once we receive your return
  • If the exchange item is of higher value, you’ll need to pay the difference
  • If the exchange item is of lower value, we’ll refund the difference to your original payment method
  • Exchanges are subject to availability of the requested item

Damaged or Defective Items

If your item arrived damaged or defective:

  • Contact us immediately at [email protected] with photos of the damage
  • We’ll arrange for a free return shipping label and expedite your replacement or refund
  • This policy applies to all items including normally non-returnable products like swimwear

For any questions about our shipping or return policies, contact our fashion-loving customer service team at [email protected]. We’re here to ensure your shopping experience with Women’s Closet Sale is as flawless as our contemporary collections.