At AG Jeans Sales Store, we want you to love every piece from our contemporary women’s fashion collection as much as we do. If you’re not completely satisfied with your purchase of dresses, jeans, shirts & tops, or any other item, we’re happy to offer returns or exchanges within 15 days of receiving your order.

Our Return Policy

We accept returns and exchanges for most items within 15 days of delivery, provided they are in their original condition with tags attached and unworn. Please note:

  • All returned items must be in new, unused condition with original packaging
  • We cannot accept returns on final sale items or intimate apparel (swimwear and socks) for hygiene reasons
  • You are responsible for return shipping costs unless the item arrived damaged or defective
Please Note: Due to hygiene concerns, we cannot accept returns or exchanges on swimwear (except for defective items) and socks. All other items from our collections including dresses, jeans, shirts & tops, skirts, shorts, and our unique “Hinges and Pivots” pieces are eligible for return.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order with your request. Use the template below to ensure we have all necessary information.
  2. Wait for Approval: Our team will respond within 1-2 business days with return authorization and instructions.
  3. Package Your Item: Securely pack the item in its original packaging with all tags attached.
  4. Ship Your Return: Mail the package to our return address (provided in your authorization email) using a trackable shipping method. We recommend insuring your return.
  5. Receive Your Refund or Exchange: Once we receive and inspect your return, we’ll process your refund or ship your exchange within 3-5 business days.

Return Request Email Template

Use this template when contacting us about your return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Women’s Closet Sale Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details of the item(s) I wish to return/exchange: – Product Name: – Size: – Color: – Reason for return/exchange: I have reviewed the return policy and confirm the item(s) are in original condition with tags attached. Please provide return authorization and instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Refund Information

Once we receive your return:

  • Refunds will be processed within 3-5 business days after we receive and inspect your return
  • Your refund will be credited back to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow 5-10 business days for the refund to appear on your credit card or PayPal account, depending on your financial institution
  • The original shipping fee is non-refundable unless the return is due to our error

Exchange Process

For exchanges:

  • We’ll ship your replacement item once we receive your return
  • If the exchange item is of higher value, you’ll need to pay the difference
  • If the exchange item is of lower value, we’ll refund the difference to your original payment method
  • Exchanges are subject to availability of the requested item

Return Shipping

You are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Our return address will be provided in your return authorization email. Please do not send returns to our business address as we cannot process them from that location.

Damaged or Defective Items

If your item arrived damaged or defective:

  • Contact us immediately at [email protected] with photos of the damage
  • We’ll arrange for a free return shipping label and expedite your replacement or refund
  • This policy applies to all items including normally non-returnable products like swimwear

For any questions about our return policy, don’t hesitate to contact our fashion-loving customer service team at [email protected]. We’re here to ensure your shopping experience with Women’s Closet Sale is as flawless as our contemporary collections.