Welcome to Women’s Closet Sale! We’re here to make your fashion shopping experience seamless and enjoyable. Below you’ll find answers to our most commonly asked questions about our trendy collections, shipping policies, and more.
Product Questions
What types of clothing do you offer?
We specialize in contemporary women’s fashion including dresses, jeans, shirts & tops, shorts, skirts, socks, swimwear, and our unique “Hinges and Pivots” collection that offers versatile, transitional pieces.
How can I be sure about sizing?
Each product page includes detailed size charts to help you find your perfect fit. We recommend measuring yourself and comparing with our size guides. If you’re between sizes, consider sizing up for comfort.
Are your products true to the images on your website?
We strive to represent our products as accurately as possible with high-quality images. However, slight variations may occur due to monitor settings. If you have specific questions about a product’s color or texture, feel free to email our customer service team.
Ordering & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
How do I track my order?
Once your order ships, you’ll receive an email with tracking information. You can use this to follow your package’s journey to your wardrobe through our carrier partners (DHL, FedEx, or EMS).
Can I change or cancel my order after placing it?
We process orders quickly to get your fashion finds to you ASAP. If you need to make changes, please contact us immediately at [email protected] and we’ll do our best to accommodate your request.
Shipping & Delivery
Where do you ship?
We ship worldwide! However, we currently cannot deliver to some Asian countries and remote areas due to logistical constraints.
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx with delivery in 10-15 days after shipping (plus 1-2 days processing)
- Free Shipping: For orders over $50 via EMS with delivery in 15-25 days after shipping (plus 1-2 days processing)
How long does order processing take?
All orders take 1-2 business days to process before shipping from our warehouse in Arvada, Colorado.
Returns & Exchanges
What is your return policy?
We want you to love your purchase! If you’re not completely satisfied, you may return unworn, unwashed items with tags attached within 15 days of receipt for a refund or exchange.
How do I initiate a return?
Please email our customer service team at [email protected] with your order number and the items you wish to return. We’ll provide return instructions and address.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method.
Still have questions? Our fashion-loving customer service team is always happy to help! Email us at [email protected] and we’ll style your shopping experience with personalized assistance.